Item: Chegg
Rating: 8.8
Author: Jonathan Kerns

Chegg Review 2020

For those looking to rent or buy textbooks online, Chegg is one of the few that truly provides one of the most well-rounded services around. Aside from providing students a low cost alternative enhanced with an assortment of features – such as 7-day Instant Access, Textbook Solutions, a 21-Day Satisfaction Guarantee, and more – they also provide additional services that can help students get a leg up on their academics.

Chegg, like most online textbook rental services, has its fair share of blemishes, so the question now becomes: are a BBB rating of A+ and unique features enough to make this particular online textbook rental website a worthwhile recommendation? Keep on reading the full review below to find out now!

Textbook Rentals and Beyond

If you have been scouring the world wide web for online textbook rental services and the saying, “if you’ve seen one, you’ve seen them all,” has crossed your mind once or twice, Chegg will definitely make you want to reassess that line of thinking. This is because of the fact that they offer services that go beyond textbook rentals. For starters, their Textbook Solutions allow you to get step-by-step solutions for over 9,000 textbooks. Even better, you can get a 4 week free trial for this – after which, you will have to pay $14.95 per month. Furthermore, Chegg also offers a live tutoring service where you can get matched with one of their tutors and get help on any subject, across all skill levels – such as High School, College, or even General Interest. Even better, tutors are available 24/7 and the lesson space is incredibly interactive, complete with chat, audio, and even video. Chegg’s one-stop shop approach to providing students all the help they can get to gain an edge on their studies is definitely worth anyone’s attention.

Ease of Use & Features

Chegg is easily one of the best online textbook rental services out there, even if their rental options are limited and a price match guarantee is virtually non existent. Their incredibly user-friendly website is, in part, to thank for this. Searching for textbooks is a breeze thanks to how smart their layout and search options are – a feat that, while simple, allows students to easily find the textbook they need instead of wasting precious time looking for it.

Much like most online textbook rental sites, Chegg’s search bar allows you to search by ISBN, title, or the author’s name. In addition, a list of possible search matches automatically pop up as you type, allowing you to easily and quickly find the one you are looking for, should it ever get included in the list. Moreover, each product page provides various details about each book to help you make a more informed decision – from the extras that each include to a brief description of the title. You also get the option to rent it, buy it, or get an eTextbook version, all in one place. Finally, one of Chegg’s more unique features allows you to download a courtesy eTextbook and use it for 7 days free while you wait for the physical copy to arrive on your doorstep. This is certainly a huge help for students who may need their textbooks earlier but can’t afford to pay for the service’s more expensive expedited shipping options.

Customer Support

While its numerous unique offerings certainly deserve the spotlight, Chegg’s customer service is also one of the most notable things about this textbook rental website. Aside from providing phone, chat, and social network support availability, they also offer an incredibly robust Help Center that provides a comprehensive look at nearly every aspect of their service – such as accounts, textbook rentals, Textbook Solutions, and even their tutoring service. Beyond that, they also provide hassle free returns backed by a 21-day Satisfaction Guarantee, which does a great job at providing you with some much needed peace of mind should you ever decide to drop or switch classes.

What's the Verdict on Chegg?

Worth It, Some Issues