Ease of Use
Unlike other online diamond shops that has a separate tab for diamonds, Ice organizes them by the type of jewelry setting: rings, earrings, bracelets, and a special tab for weddings, plus another tab showing their collection of watches. The drop down menu from these tabs show the kind of stone and precious metals available for that specific jewelry. Once you click on diamond rings or the others, you will be taken into the catalog page, where you will be able to see the actual product pieces, and a filtering tool sorting by price, size, gender, gemstone, metals, color, and birth stones. Meanwhile, inside the product page, you can gather more specific details of the piece, like the diamond stone’s four Cs, creation and treatment method, as well as the setting’s material type and color. They do not readily offer the diamond’s certification unlike other stores.
Payment and Shipping
Payment options are a bit restricted in Ice- they only accept Visa, MasterCard, Discover, American Express, and PayPal. As of the moment, they have yet to offer bank and wire transfers, which are also reliable payment methods, moreso with the latter when it comes to international orders. Also, Ice customer service representatives will need to get your credit approved, so they may contact you to get additional information when deemed necessary.
As previously mentioned, Ice is limited to shipping in the US, Canada, Australia, and New Zealand, which makes them lag behind the competition in this aspect, since other online diamond stores are able to accept orders from any point on the globe. Inside the US, standard shipping is free for orders of $50 and more, with a delivery timetable of 5 to 10 business days. There are also other delivery options available if you want the package to be delivered quicker.
Ice offers a 30-day money back guarantee for all of their items, given that they are in original condition, with the packaging and documentation intact. All you have to do is contact their customer support team and let them know about your request, and they shall give you a return authorization number. They will shoulder the shipping fees if the return is because of a defect or a wrong item, while the fees are the customer’s responsibility should the return be due to any other reason.
Financing with Affirm
Ice has partnered with Affirm to offer financing options for buyers with a frills-free process. As soon as you are in the checkout page, select Affirm under the Payment section. You will then be redirected to their website for some basic information. You can choose from 3, 6, and 12 month installment plans, with interest rates ranging from 0% to 30% APR. You can then complete the order processing at Ice, and wait for your order to arrive after several days.
Do keep in mind, there are some cases, where Affirm cannot approve the whole purchase amount- in these cases, they will provide a debit card downpayment option so you can still proceed with your purchase.
Price Match Guarantee
If you ever stumble upon the very same item in another online store’s catalog which has a lower price than what Ice is offering, then you can simply send the link to their support team. They shall review the competitor’s offer in question, and once they have evaluated that it has a lower offer in every aspect (product, shipping, and tax), then they shall match its price. Moreover, this offer is valid up to 14 days after the purchase date of an item, and they shall refund you the difference without any questions.
Ice houses an extensive FAQ section that contains must-know information about shipping and delivery, payment, returns and refunds, shopping security, and other details. If you want to reach their customer support team, you can do so by initiating a live chat session, or calling their toll-free hotline. Their offices are open from Monday to Friday, 9 AM to 7 PM EST and Saturday and Sunday, 10 AM to 6 PM EST. You can also leave a message on their contact page and they shall respond within 24 hours. For the latest news and promos, you can follow them on Facebook, Twitter, Pinterest, Instagram, and Google+.
What's the Verdict on Ice?
Ice Review 2020 – Conclusion
Ice offers nothing out of the usual when it comes to diamonds- they have the same price match guarantee, payment options, and return policies as the majority of the competition. Their shortcomings lie in their shipping coverage and warranty, as they are only able to deliver to US, Canada, Australia, and New Zealand, and offers only one year of warranty for their items. They do have financing options in partnership with Affirm, so you can pay for your orders in 3, 6, or 12 month installments, with minimal interest charges- a good option for buyers who do not want to drop a substantial amount in one sitting. They also have a clearance section for those on a tight budget. All in all, Ice is a pretty decent online diamond store for those who are conscious about their budget, but may not be for those looking for a longer after sales service.