More Than Diamonds
Zales categorizes their merchandise by jewelry type including rings, necklaces, earrings, bracelets, and watches, and inside each tab, you will find the different materials available, as with gender, price, and popular styles when applicable. They have a whole boatload of choices just from one category, so it helps that they have filtering tools that can sort the products by gender, price, style, stone type, color, and shape, carat range, metal material and color, and other criteria.
8th Place8.8 out of 10The product page gives you the opportunity to zoom in to the item’s photo for a closer look- images posted have high resolution, so there won’t be any pixelation once you hover over a section with your mouse. However, do take note that the actual product may look different, as they explicitly state that it may not be exactly as pictured in their pages.
On Top of Fashion
Zales has a number of exclusive and online collections from world-famous designers like Vera Wang, Jean Dousset, Jane Seymour, Catherine Malandrino, Edward Mirelli, and many others. You can also check for popular categories like top rated products, most pinned on Pinterest, new arrivals, and other most sought after products that will keep you looking dazzling and updated with what’s in.
Payment and Shipping
You can pay for your order via credit card (Visa, MasterCard, American Express, Discover, Zales, Gordon Jewelers, and Piercing Pagoda cards), PayPal, and gift card. They don’t seem to accept bank and wire transfers- a bit of a bad news for those not located within the US and do not have the credit cards listed. UPS is Zales’ carrier of choice, with a signature required for all orders over $100, which is easily reached in cases of diamond jewelry orders. They do not give a set schedule or any estimate for the package’s delivery, but order processing usually takes 2 days, so you can expect your order to arrive a couple of days after that, depending on your location, of course.
Returns
Zales accepts jewelry returns and exchanges within 60 days from the date of purchase- given, of course, that the products are in the original condition from when they were sent, intact with all the certificates and accessories. You can opt to send back the item through one of their stores, or via mail. Do take note that customized jewelries can only be returned to their online store, and will not be accepted in their physical shops.
Total Protection
Should your diamond be chipped, broken, or fall from its original setting, they will replace the diamond at no cost whatsoever through their Lifetime Diamond Commitment. You can also enjoy cleaning services for as many times as you want- you can bring it to their store every six months to maintain the LDC offer. Moreover, Zales has a Limited Theft Protection where you can receive up to $25,000 for compensation if your item is stolen. It runs for two years from the date of purchase, and requires a validated police report plus the proof of purchase.
Designing For Her and Him
Zales also has a design your own ring program where you can choose a loose diamond to one of their precious metal selections for the setting. You won’t feel any limitation in your choices, given that they have over 25,000 diamond stones in their inventory. You can also choose to buy a setting or a loose diamond individually.
Aside from rings for the ladies, customers can also design men’s bands fit for a wedding. There is an option to place diamonds on the piece, or go simple and have a ring made of precious metal only. The latter has a more limited selection though, but can be a fine purchase for those under a tight budget.
Customer Service
Customers who are looking to find more information about Zales’ shopping experience, order processing, payment methods, package tracking, returns, online shopping security, and many other pertinent details can find relevant articles in their help desk page. Contacting their support team can easily be done via live chat or email- their representatives are available 24/7 for any inquiries and concerns. Lastly, you can stay updated with the latest news and promos by following them on Facebook, Twitter, Google+, Instagram, Youtube, and Pinterest.
What's the Verdict on Zales?
Zales Review 2020 – Conclusion
Zales seems to be a mixed bag overall- while they have a lot of competitive offers like lifetime warranties and services, generous return period, and accessible stores for post-sales transactions, there are a large number of customers that seem highly unsatisfied with their purchases, even when given a 60-day return period. Despite their commitment plans and services claiming to go the extra mile, there are customers who are dissatisfied with the kind of service they received, for an item that they believe has sub par quality. Their prices are also higher compared to others in the competition, mostly because they have to maintain their physical stores, instead of focusing their operations online, making the whole ordeal even more frustrating for customers. In short, while Zales is a sufficient online diamond retailer, it may not be for everyone, and given the abundance of options in the market, you may be better off with other stores.
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