Ease of Use
One look at Mediderm’s website and you can see how organized and clean the interface is. Their homepage greets visitors with a good overview of their products – some of which you can add to your cart right then and there. At the top of the page sits their menu, which can help you quickly get to the products you are looking for.
It’s quite handy that the menu is already divided into the core categories of their product line, namely: Skincare Products, which consists of cleansers and toners, anti-aging products, masks and exfoliators, moisturizers, night treatments, eye products, sunscreen, acne and blemish products, serums, and regimens and kits; Hair, Bath and Body, which contains the usual products under this category: lotions, bath salts and soaks, shower gels, shampoos and conditioners, hair oils and treatments, and baby products; and Aromatherapy, which contains their 7 Jardins products. The menu can also lets you browse by brand. You can also easily get to their offers and blog from there.
3rd Place9.6 out of 10Browsing their products is an easy task as well. You can view the items as thumbnails or as a list, and you can sort them alphabetically, by price, oldest to newest release and vice versa, best selling, and via featured items. You can also opt to show 12, 16, 36 or all items at a time. Each item page contains a wide array of information, like: full description of the product, its intended benefits, how soon it can be shipped, any customer submitted reviews, and suggested related items. You won’t have any difficulty shopping in their online store — it’s as straight-forward as it can get.
Pricing
As with any cosmetic store, Mediderm’s prices vary depending on the type of product and it’s volume. Their skincare items range from $15 to $79, while hair, bath, and body items range from $16 to $35 — although they currently have a sale in this category which slashes almost 50% off from the original price. As for the aromatherapy products, single essential oil bottles start at $23, going up to $125 for a whole sampler gift set.
All Natural, All Pure
Mediderm’s newest offer, 7 Jardins, mixes aromatherapy with nature. All of their essential oils are made fro pure plants, botanicals, herbal oils, and therapeutic-grade essential oils that give unique aromas that should give you that much needed relaxation time. Moreover, their products are proudly cruelty-free, sulfate-free, and gluten-free, and does not have a single trace of petroleum products, synthetic fragrances, and artificial colors, with no formaldehyde added. If you want to go all natural and bask in authentic and natural vapors, the 7 Jardins line is for you.
Shipping and Returns
Mediderm has a low minimum order requirement to qualify for free shipping: all US orders worth $8 and above are eligible for free shipping, except for Alaska and Hawaii, where you only need to pay $7 for shipping. As for international orders, they ship to most countries from only $10, with the same minimum order amount of $8.
Mediderm accepts returns within 30 days from the ship date. Refunds will then be processed under the original credit card used to pay for the order. Keep in mind that their refund policy only applies to regular priced items — it is not applicable to purchased gift certificates nor sale items.
To request for a refund, you have to call their hotline or complete their return order form. Then pack and seal the item in its original packaging, if possible. Next, you need to affix the return label provided, and ship the package through a trusted carrier, preferably one that provides tracking and insurance. Once they receive the package, you will receive a confirmation email. The refund will then be processed 2 to 3 weeks from the shipment date.
Customer Service
There are two ways to contact Mediderm’s team — via phone and email. It’s also good to know that their hotline is toll-free, and you can also place your orders through this channel. Keep in mind, however, that their business hours are from Monday to Friday, 8 AM to 5 PM PST, so don’t expect them to respond any time after 5PM. Lastly, they also have social media accounts in Facebook, Twitter, Instagram, and Pinterest that you can follow for the latest news and updates.
What's the Verdict on Mediderm?
Mediderm Review 2020 — Conclusion
Mediderm offers an affordable alternative for total body care products, including a collection of aromatherapy oils created from natural ingredients. It’s also a treat that you only need to reach at least $8 on your orders to qualify for free shipping, plus, their return policy is quite generous. Beyond that, their 7 Jardins product line should tickle the fancy of fans of all-natural cosmetics. Mediderm’s product selection might pale in comparison to other shop’s offerings, but they are still very much worth a look.
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