Complete Suite

8×8 is the only cloud-based provider that integrates business phone services, collaboration and virtual meetings along with its enterprise ready contact center solutions. There’s an uninterrupted connection between devices as actual communication and contact services come together cohesively in one cloud platform. No matter the size of the business, companies are able to address crucial business requirements and improve their network with up-to-date communications, conferencing, contact center solutions, collaboration, and modern analytics.

Compliance, Security and Reliability

8×8 meets compliance specifications on the following:

  • HIPAA (Health Insurance Portability and Accountability – legislation that provides data privacy and security for medical information)
  • FISMA (Federal Information Security Management Act – legislation that defines a framework to protect government information)
  • FIPS (Federal Information Processing standards – standards for computer systems by non-military government agencies and contractors)

They’re the only well known VoIP provider that offers optional FISMA (moderate) and FIPS-2 (level 2) data-in-motion and data-at-rest encryption.

8×8 has a high processing uptime of 99.99% according to its website. They offer a service level agreement to certify and guarantee this. The company has built in a number of redundancies to prevent system-wide outages. They have data centers serving six continents that are mirror images of each other and provide automatic and transparent failover to prevent disruptions in the service.

8×8 has in place disaster recovery protection to ensure that should some locations experience problems, it’s easy to reroute information to unaffected offices or workers using a web browser or mobile app.


For organizations or companies that have less than 10 employees, 8×8’s Virtual Office may make sense at $21.99. And it even costs less for companies with more than 10 employees at $19.99 per month per user. It includes voicemail, virtual assistant, online call management, and mobile use.

For less than 10 users, the Virtual Office Pro will cost you $28.98 per month per user, and $25.98 per month per user for above 10 employees. This includes all of the Virtual Office features, plus call recording, multimedia conferencing, and internet faxing.

The plans mentioned above offer unlimited local and international calls. Now there are also options to get metered service plans that would initially cost less. Plans like these may make sense for companies that rely more on inbound calls, since the Virtual Office plan only costs $9.99 and only $14.99 for the Virtual Office Pro. Flexible plans like these come with the features of Virtual Office and Virtual Office Pro. However, they only come with 250 minutes free of outbound calls to the US and Canada. There’s a charge of $2.9 cents for each additional minute.

Overall, 8×8 offers one of the lowest monthly fees among known providers for plans that are not bound by a lengthy contract.

What's the Verdict on 8x8?

Worth It, Some Issues

8 x 8 Review 2020 – Conclusion

8×8 is continually developing ways to meet the demands of businesses. Flexibility, scalability and integration capabilities across different platforms are a priority, for sure. Put that in a global scale, across 6 different continents in more than 100 countries and you’ve got yourself a great balancing act that 8×8 have come to master. 8×8 claims that their homegrown patent on their platform enables them to control pricing to keep customer costs down and gives them control over product improvements and innovation. They’re serving global customers with the most flexibility and reliability possible while keeping an eye towards the future. 8×8’s brand of service is such that they are having their people solve the issues even before the customers realize that there’s a problem. That, is a worthwhile investment.