Pricing & Features
One of Vonage’s stronger suits is the fact that they offer a variety of plans that cater to different sectors. For those looking for a VoIP solution for home use, you can choose from four plans in their Personal offerings, namely: North America, World, US & Canada 400, and 3000 to Globe Philippines. Vonage’s North America plan provides unlimited calls to U.S., Canada, Mexico and Puerto Rico. This plan goes for $9.99 a month, for the first 12 months, with a 1-year contract. If you don’t want a contract, or if the introductory period is over, the regular rate you would be paying is $24.99 a month. Meanwhile, if you want unlimited calls to landlines in over 60 countries, and unlimited international calls to mobiles in over 10 countries, their World plan, which goes for $9.99 for the first 6 months, with a 1-year contract, should do the trick. The regular, no-contract rate for this plan goes for $27.99 a month.
Vonage also offers a plan that allots 400 minutes per month, if you don’t want to shell out more for the unlimited plans. The US & Canada 400 plan, which goes for $12.99 a month (contract or not), gives you exactly this. Take note that, as the name implies, the 400 minutes per month are only for U.S. and Canada calls — international calls to both landline and mobile differ in rate per country. Finally, for $14.99 a month for the first 3 months, with a 1-year contract, and $29.99 a month without, Vonage’s 3000 to Globe Philippines plan provides unlimited calling to U.S. and Puerto Rico, unlimited landline calls to 60 countries, unlimited mobile calls to 10 countries, and over 3,000 minutes per month to Globe numbers in the Philippines. Additional minutes, and calls to other numbers in the Philippines costs 11¢.
Every Personal plan includes free shipping and activation if you get a 1-year contract, the Extensions mobile app (which allows you to make and accept calls using your Vonage number on your mobile), unlimited Vonage-to-Vonage calls, the option to keep your current number, selective call blocking, an advanced voicemail service, enhanced call forwarding, and many other features. If you want lots of features for personal use, Vonage is a pretty good place to start – though admittedly, their prices are a bit heavy on the pockets compared to other competing services. In addition, they also require an additional $9.99 per month if you want to use the softphone.
If you are looking for a VoIP solution for business, Vonage has two offerings that you can avail of; one for small businesses, and another for mid-market outfits and enterprises. Extensions start from $19.99 per month, per line, their small business solution gives you a customized plan that is fit for the needs of your business. Upon consultation, their team will help you set up your account, order VoIP phones if needed, transfer existing numbers, and even provide onboarding and training tools. They also have three different options to choose from: metered, unlimited and virtual. Metered are more for those employees who don’t make many phone calls, while unlimited comes at a flat monthly rate for, you guessed it, unlimited calling. Virtual extensions, on the other hand, are perfect for employees who are usually out in the field. The great thing about these extensions is that you can mix and match what you need and you aren’t locked into any one extension. This means you can keep customizing the extensions that you need as time goes on.
Mid-Market and Enterprise
Finally, for their enterprise solutions, you would have to contact Vonage directly and get a quote. The features on offer, meanwhile, are pretty robust. For starters, you get a unified communications solution that allows you to host audio and video conferences, online meetings, and webinars. You can also record important calls at anytime, read voicemail messages thanks to the Visual Voicemail feature, create a fully functional contact center with no additional hardware or software, and even take advantage of pre-existing mobile devices that allows you to maintain one business identity across all channels. They also provide cloud services such as cloud backups, hosted email, hosted VoIP, and a virtual desktop infrastructure – which allows you to work as you would, with the same applications, on any device, anywhere and at anytime. Vonage also virtualizes your hardware and hosts it on the cloud, complete with fully-managed support and maintenance. They also provide network services, such as the Bring Your Own Broadband feature, which gives you cutting edge functionality through your existing internet connection. You also get a secure network that protects voice and data communications, great QoS thanks to close management of latency, jitter and other factors that could affect the quality of your communications, and SmartWan, a service that offers a scalable solution for managing your network. And last but not least, Vonage also allows you to integrate with a host of third-party applications, such as Google Apps, Clio, Salesforce, and more.
You can get in touch with Vonage’s customer support via phone or by filling an online contact form. They also provide addresses for their numerous business offices if you want to contact them in person. For self-help options, you can peruse a comprehensive FAQ section, or an active community forum. Apart from these, Vonage also provides various resources that aim to help you decide if their VoIP solution is for you or not. These include a savings calculator, a start up cost calculator, international rate finder and more.
What's the Verdict on Vonage?
Vonage Review 2020 – Conclusion
Overall, Vonage offers a really robust VoIP service that can easily cater to both personal and business needs. They allow you to choose from a variety of personal plans, and, for businesses, you can even mix and match extensions to create a customized VoIP solution that fits your company like a glove. Their enterprise solutions, meanwhile, provide a completely managed, comprehensive communication service for large companies. The downside to Vonage’s offerings is that they are, for the most part, not the most budget-friendly solutions out there compared to some of the competition, so it’s really up to you to see whether the features that they offer can benefit you. But if budget isn’t an issue, then Vonage should definitely be on your list. They offer a 30-day money back guarantee if ever you feel that they are not living up to their claims, so why not check them out now?