The Data Centers
Acenet guarantees it users 99.9% uptime and they seem make good on this guarantee by investing in their hardware and datacenters. Sporting hardware such as RAID-10 SSD redundancy, quad processor nodes, CloudLinux 6 64-bit Linux operations systems, and undergoes 24/7 monitoring, Acenet certainly seems to provide the best hardware to support their servers.
More than that, they also use pressurized cold aisles that push cold air into the server cabinets to ensure they do not overheat, while internal server fans pull in cold air and exhaust hot air out the back. The power supply in the data centers is also redundant and each is connected to a separate diesel-powered backup power system so they can keep running in case of power outages.
With all of these measures, you would think that their uptime would be consistently rock-solid. In truth, it is anything but. If you get lucky, then uptime won’t be a problem, but if you aren’t, like many others, then you might experience lots of downtime. It’s a shame, really, because when everything works, the uptime is actually quite good. At the very least, their uptime guarantee should act as a pretty sufficient safety net if you wish to take the risk.
One of the things Acenet manages to get right is the variety of VPS configurations they offer. Currently, they offer five different VPS plans, so everyone from small to medium businesses will be able to choose one that fits their needs and budget. Their most basic configuration, the XS, for instance, starts at a pretty good price point. At $25 per month, you are looking at a setup with a 2-core vCPU, 48GB enterprise-grade SSD storage, 4GB RAM, and a 500GB monthly bandwidth.
Compared to the base configurations offered by other companies, Acenet’s price is quite competitive, especially considering the features on tap. Meanwhile, for those who can spare a bit more, the $50 per month Small plan bumps up the specs significantly. If your needs surpass what the XS and Small plans offer, then the Medium, Large, or XL should be more than enough, especially with specs going from 8 vCPU, 16GB RAM, and 2TB bandwidth, up to a maximum configuration of 32 vCPU, 64GB RAM, and 8TB. For reference, below is a quick breakdown of their VPS plans:
As an aside: while Acenet’s VPS services starts off at a good price, you should be aware of the add-ons they offer, because these could significantly drive up your monthly cost if you are not careful. For instance, the cPanel add-on will set you back $12 per month, and if you want to purchase their Managed Services Bundle, then you would have to fork over $99.95 per month. As such, if you need to go for their add-ons, make sure that your budget can cover it. Otherwise, you may end up biting off more than you can chew.
Acenet provides a standard 30-day money back guarantee, which entitles you to a full refund, so long as you cancel your subscription within the said 30 days. Beyond that, they also offer a 99.99% service level guarantee, which assures that you are issued a pro-rated credit if you experience any downtime. This is pretty handy, especially since their uptime is known to be inconsistent.
As mentioned previously, Acenet’s support team can only be reached via their ticketing system. The lack of phone or live chat options is made even more glaring because their agents seem to take forever to respond to ticket submissions. Having one live one-on-one support option would have made a huge difference here. On the bright side, the self-help resources do provide decent information – though the VPS section could use more meat. Still, this section gets the job done.
What's the Verdict on Acenet?
Acenet VPS Review 2020 – Conclusion
Though Acenet provides enough options for businesses of all sizes, their VPS service fails to hit the mark on several aspects. Uptime is one of their biggest shortcomings. Case in point: while others may have been lucky enough to enjoy good uptime, there are numerous customers who have complained about frequent downtimes. Beyond that, customer support is also an area that they really need to improve on. Slow response times and unhelpful agents don’t do them any favors, making their knowledgebase the only recourse – and even then, the VPS section isn’t as meaty as you’d expect. In short, Acenet should be an option if, and only if, you don’t have any other choice.