Although there is no such thing as a perfect method to protect yourself from middlemen, scammers, and low quality products, it is best to practice several safeguards. The following are suggested steps to protect you from getting into unsatisfactory transactions:<\/p>\n
Verify Suppliers<\/strong> \u2013 Alibaba.com has its own verification program which includes several levels of verification. It also has 3rd<\/sup> party services in Asia that will visit factories on your behalf to verify the supplier and product quality.<\/p>\n Be vigilant and ask questions<\/strong> \u2013 In order to help you identify a legit sellers and suppliers, ask questions about their products and businesses. Do not hesitate to ask for a copy of their business licenses, ask for a telephone number and actually call it. You may also want to have a Skype meeting with your contact.<\/p>\n Too good to be true<\/strong> \u2013 If something is too good to be true, it usually is. Be wary of offers and prices that do not seem right or that are way off from that of other suppliers you have contacted. Always be ready to walk away from deals that are too good to be true.<\/p>\n Buyers may also set-up a revolving line of credit (e-Credit Line) to finance purchases on Alibaba.com from Chinese sellers, with no membership or set-up fees. It allows you to bridge the temporary cash flow gap so you could keep up with the demand. As long as you have available credit and your purchase is over USD 5,000, you can draw from your e-Credit Line anytime to finance your purchases. Alibaba.com has teamed up with the leading credit companies (i.e. Ezbob, iwoca, Lending Club) that provide competitive rates, no pre-payment penalty, and allows you to borrow unlimited number of times up to the maximum available credit to meet your purchasing needs with different suppliers. The e-Credit Line, however, is only available in US, UK, and in Spain. But with Alibaba\u2019s fast growing global reach, it is no doubt that e-Credit Line will be available to more countries soon.<\/p>\n Alibaba.com has comprehensive database for its products and services, efficiently categorized for easy access and navigation (i.e. For Buyers, For Suppliers, and Customer Service). The site also has quick guides and tutorials to help new users familiarize themselves with how it works. Tutorials include A Quick Buyer Guide, Contact Suppliers, Payment, Inspection & Logistics, etc.<\/p>\n The company has a 24 hours\/7 days a week customer service via Intelligent Robot and Live Chat. Anna, the 24-hour intelligent robot, can help you use Alibaba.com successfully with its smart and quick responses. You may nominate a user name and password for added security in using Live Chat, or you may login as a guest.<\/p>\n<\/div><\/section>Buy Now, Pay Later<\/h2>\n
Customer Support<\/h2>\n